ECC Netherlands can only help you if you live in Greece.
Do you live in another EU country, Norway or Iceland? Then please contact the European Consumer Centre in your country.
Do you live in the United Kingdom? Then please contact the UK International Consumer Centre.
Do you not live in the EU, Norway or Iceland or the United Kingdom? Then please contact a consumer organisation in your country.
The ECC can only help if the trader is established in another EU country, Norway, Iceland or the United Kingdom.
Is the trader not in the EU, Norway, Iceland or the United Kingdom? But for example in China or the United States? Then check whether a consumer organisation or dispute committee in the trader's country can help you.
The ECC can only help if you have a problem with a trader from another EU country, Norway, Iceland or the United Kingdom.
Do you have a complaint about a Dutch trader? Then please contact het Juridisch Loket or ConsuWijzer for free help.
The ECC can only help consumers. We cannot help if you purchased something for business use.
Did you purchase something for your business? Then we advise you to contact the Business Service Centre of the Chamber of Commerce.
Always first complain in writing yourself (for example in a letter, email or chat conversation) to the trader. This gives the trader the chance to resolve the complaint. Is there no good solution? Or do you not get an answer? Then we are happy to help you further.
Note: always keep proof of the conversation. We need this to process your complaint.
