Submit a complaint - ECC Czech Republic

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Current: Can we help you?
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Check if we can help you

Do you live in Czechia?*

Yes*

No*

We cannot help you, unfortunately

You do not live in Czechia. Therefore, we cannot help you. You can do this instead:

Do you live in another EU country, Norway, or Iceland? Then contact the European Consumer Centre in your country.
Do you live in the United Kingdom? Then contact the UK International Consumer Centre.
Do you live outside the EU, Norway, Iceland or the United Kingdom? Then contact a consumer organisation in your country.

In which country is the trader located?*

We cannot help you, unfortunately

We can only help if the trader is located in another EU country, Norway, Iceland, or the United Kingdom.

For traders located in another country, such as the United States or China, please check whether a consumer organisation in that country can help you.

We cannot help you, unfortunately

We can only help with problems related to a purchase or trip in another EU country, Norway, Iceland, or the United Kingdom.

Do you have an issue with a Czech trader? Please contact an out-of-court resolution (ADR) body for assistance.

Did you purchase a product or service for personal use (not for business)?*

Yes*

No*

This means you bought a product or service for your personal use, not for any business or professional activity.

We cannot help you, unfortunately

We can only help with personal purchases.

A personal purchase is something you buy for yourself or for someone you know.

It is not intended for business activities

Did you buy something for your business activities? Then go to an attorney-of-law for assistance.

Have you already asked the trader for a solution?*

Yes*

No*

In 'writing' means that you contacted the trader in a way that can be shared with us, such as by email, letter, or a message on a website or in an app.

We cannot help you yet, unfortunately

First, inform the trader that you are dissatisfied.

Write them an email, letter or chat message.

This gives the trader the opportunity to solve the problem.

Make sure to save these messages.

We need them if the trader doesn't provide a solution or doesn't respond at all, and you ask us for assistance again.

Do you have messages from your contact with the trader about your complaint?*

Yes*

No*

With messages, we mean we emails, letters, or chat conversations with the trader about the problem. We need to check what has been discussed. This allows us to better assist you.

We cannot help you, unfortunately

We will need documentation of your communication with the trader, such as emails, letters, or chat records. This allows us to see how and what was discussed. For example, phone calls alone are not sufficient.

First, send the trader a message requesting a solution. Make sure to save these messages. We will need them to be able to help you.

I agree to the storage and use of my personal data*

We use your data to help you. We secure your data with care. In our privacy statement you can read what we do with your data. In this statement, you can also find how to withdraw your permission.