Submit a Complaint

Status message

You must have JavaScript enabled to use this form.

Current: Can we help you?
Your details
Trader
Complaint
Purchase
Documents
Submit

Check if we can help you

Do you live in Belgium?*

Yes*

No*

We cannot help you, unfortunately

You do not live in Belgium. ECC Belgium can only help you if you live in Belgium.

Do you live in another EU country, Norway or Iceland? Then contact the European Consumer Centre in your country.
Do you live in the United Kingdom? Then contact the UK International Consumer Centre.
Do you live outside the EU, Norway, Iceland or the United Kingdom? Then contact a consumer organisation in your country.

In which country is the trader located?*

We cannot help you, unfortunately

ECC Belgium can only help you with a trader established in another EU country, Norway, Iceland or the United Kingdom.

For traders located in another country, such as China or the United States? Then check whether a consumer organisation in that country can help you.

We cannot help you, unfortunately

ECC Belgium can only help you with a trader established in another EU country, Norway, Iceland or the United Kingdom.

Do you have an issue with a Belgian trader? Please check www.consumerconnect.be for organisations in Belgium that can help you with a trader in Belgium.

Is this a personal purchase?*

Yes*

No*

A personal purchase is a purchase that is not done in the framework of your business activity.

We cannot help you, unfortunately

We can only help with personal purchases. A personal purchase is something you buy for yourself or for someone you know. It is not intended for your business or work.

Did you buy something for your business or work? Then go to Enterprise Europe Network for assistance.

Have you already asked the trader for a solution?*

Yes*

No*

“In writing” means that you contacted the trader in a way that can be shared with us, such as by email, letter, or a message on a website or in an app.

We cannot help you yet, unfortunately

First, inform the trader that you are dissatisfied. Write them a letter, email or chat message. This gives the trader the opportunity to solve the problem.

Make sure to save these messages. We need them to help you. If the trader doesn't provide a solution or doesn't respond at all, we're happy to help you.

I agree to the storage and use of my personal data*

I have read ECC Belgium’s privacy policy and understand that my enquiry will be entered into a European Commission IT system. I understand that my data will only be used for the processing of my enquiry by the ECC-Net and/or for a satisfaction survey. It will never be used for commercial purposes. I also understand that my personal data will be deleted three years after my enquiry has been closed. Read more in our privacy statement.